Customer Care
Welcome to BrandContainers Customer Care
At BrandContainers, we are committed to providing exceptional service and support to each of our valued customers. Our Customer Care team is dedicated to ensuring your experience with us is seamless, enjoyable, and exceeds expectations.
Whether you're inquiring about an order, seeking advice on the best products for your retail needs, or need assistance with any aspect of our services, we are here to help. Our goal is to ensure that every interaction with BrandContainers is positive and that your needs are met with expertise and care.
We understand the importance of timely support and accurate information. That's why our Customer Care team is equipped with knowledgeable professionals ready to assist you in every possible way. From order queries to product information, and from shipping details to after-sales support, we're here to ensure your journey with us is smooth and satisfactory.
Your Satisfaction, Our Priority — BrandContainers Customer Care.
Order Processing & Production Timeframe
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Processing Time:
3 business days for initial processing.
Production & Packaging:
Following processing, the shipment typically starts within 15-18 business days.
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Shipment Timeframe:
Shipments usually begin within 3 to 7 business days, subject to product inventory.
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Appointment Email:
Look out for our Pick-Up Appointment email for your scheduled pick-up time.
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Communication:
Our sales staff will detail specific production and shipping arrangements via email after finalizing your design.
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Coordination:
Our marketing staff will communicate production arrangements and shelving plans at retail locations via email after finalizing your sales proposal.
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Location:
Available at our pick-up warehouse in Irvine, CA.
Procedure:
An account specialist will send a pick-up appointment and code via email. Bring this code to the warehouse at the scheduled time.
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Small Orders:
USPS Priority Mail to reduce shipping costs.
Full Container Orders:
Choice of FedEx Home Delivery, FedEx Ground, or UPS Ground.
Large Volume Customization/OEM Cooperation:
Shipping method determined with sales staff based on actual weight, volume, and destination.
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Special Locations:
Customers in Alaska, Hawaii, and Puerto Rico must confirm shipment with customer service before ordering.
Address Limitations:
We do not ship to P.O. Boxes, APO, or FPO addresses.
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Calculation:
Costs are calculated by USPS, UPS, FedEx based on shipment volume, weight, and destination distance.
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Tracking Number:
Provided post-shipment to track delivery status.
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Damaged/Missing Items:
Reshipment within 48 hours of feedback for items damaged in shipping or due to product quality.
Non-defect Returns/Exchanges:
Not free unless for product defects or shipping damage. Retailers are advised to select appropriate products and quantities. Gold and Platinum retailers receive annual free return/exchange credit.
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Availability:
Free promotional gifts for active retailers to support promotions.
Shipping:
Included with ordered products, not shipped separately. No returns/exchanges on promotional items.
Contact BrandContainers Customer Care
Call Us
For Members with Assigned Service Personnel: Feel free to call us at +1 949 688 1684. We are always happy to assist you.
Text Us
Hours of Operation:
Monday to Friday: 8am - 10pm PST
Saturday to Sunday: 11am - 6pm PST
Contact Number: +1 (949) 357-0127
Important Note: By texting the BrandContainers Customer Care team, you consent to receive text messages. We use your personal information to respond to your queries and for training and quality purposes. For more information, please read our Privacy Policy.
